Verizon Issues :: essays research papers

10th March 2005The Verizon EDMA CenterP.O. Box 1915Beltsville, MD 20705-1915To Whom It May ConcernI am writing in honorable mention to international charges posted on my most recent phone bill (Billing date 02/20/05). To explain the situation, I traveled to Manchester, England on January 22, 2005 through February 8, 2005. On January 25, 2005, my wife c aloneed to inquire about international calling plans offered by Verizon. She was informed by a Verizon employee that the calling plan cost $4/month and that would empower her to $.08/minute to England. Based on this fact, we used the calling plan for the rest of the time I was England, assuming we were paying $.08/minute.However, when we received the phone bill, the charges for all calls do through the calling plan were charged at $.30/minute. When I contacted Verizon regarding the difference, I was told that each call had a premium returns termination charge attach to it of $.22/minute. My problem with this situation is that my wife was never informed that a premium service termination charge existed. When she signed up for the plan, a Verizon employee specifically told her that all calls to England would be $.08/minute. She was not given a qualifier stating that there was a possibility the charges may be higher due to a premium service termination. Furthermore, we never received literature explaining the details of the plan. Had we known that charges could have been $.30/minute, we would have used an alternative calling plan with much lower rates. Due to erroneous information, or a lack of important information, given to us by a Verizon employee, we were overcharged $89.